FAQ


HOW LONG WILL IT TAKE FOR MY ORDERS TO ARRIVE?
In most cases, available products will ship within 48 hours of the order date. You will receive an order confirmation via e-mail, then a shipping confirmation with a tracking number. Generally orders will arrive within 5-10 business days depending on your location. 

DO YOU SHIP INTERNATIONALLY?
Yes, we do! We use USPS and UPS to get Couchsurfing swag to the far reaches of the Earth. 

WILL YOU ADD MORE ITEMS TO THE SHOP?
We plan to! This is only the beginning for the Couchsurfing Store. We have a lot of exciting Couchsurfing merchandise in the works, but we want to make sure demand is high enough first. We’ll try to reach out to the community on a regular basis to see what items you want in the store — if there’s enough demand, we can stock those products.

DO YOU HAVING SIZING INFORMATION?
But, of course!

Unisex

  • Small= (length: 28'', width: 18'')
  • Medium= (length: 29'', width 20'')
  • Large= (length: 30'', width 22'')
  • XLarge= (length: 31, width 24'')
  • 2XL= (length: 32, width 26'')
  • 3XL= (length: 33, width 28'')
  • 4XL= (length:34'', width 30'')
  • 5XL= (length: 35'', width 32'') 

Women's

  • Small= fits sizes 2-4
  • Medium= fits sizes 6-8
  • Large= fits sizes 10-12
  • Extra Large= fits sizes 14-16
  • 2XL= fits sizes 18-20

WHAT IF THE ITEM I WANT IS SOLD OUT?
We’ll be reordering items for the Couchsurfing Store — especially if they’re popular! So just keep an eye out, and keep checking back to get the Couchsurfing swag you want.

HOW ARE MY PRODUCTS SHIPPED?
Products will be shipped via the United States Postal Service and UPS for deliveries within the United States and abroad. For international shipping, we are unable to provide any customs clearance estimates, however in most cases shipments may spend anywhere from one to three days in customs.

WHAT METHOD OF PAYMENT DOES THE COUCHSURFING STORE ACCEPT?
Visa, Mastercard, American Express, and Discover. We also accept prepaid credit cards.

HOW DO I CHANGE THE SHIPPING ADDRESS OR CANCEL MY ORDER?
If you need to change the shipping address or cancel your order, please contact couchsurfing@socialimprints.com as soon as you can. Keep in mind that some orders are shipped very soon after placement and it’s not always possible to make changes to the shipping address and/or cancel the order. Our team is available 9 a.m.-5 p.m. PST.

DO YOU CHARGE SALES TAX ON ANY ITEM?
We are required by law to collect sales tax on orders shipped to California. If you are shipping to California, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

WHAT IS THE RETURN/EXCHANGE POLICY?
Please see our Return and Exchanges page.

The short and sweet version is: If your item arrives damaged, or is not the item you ordered, you can return it for an all-new, undamaged/correct item. You have 7 days to let us know you would like to make a return.  After 7 days we cannot process any returns. The returned product must be in the same condition in which you received it. To start the process, just send us an email at couchsurfing@socialimprints.com.

WHERE DO THE PRODUCTS COME FROM?
We’re happy to partner with Social Imprints for all of the Couchsurfing store merchandise. Social Imprints is a San Francisco based employee-owned cooperative with a social mission to provide professional jobs to at-risk adults in the San Francisco Bay Area. You can learn more about them on their website.

I JUST WANT TO TALK WITH SOMEONE, WHO CAN I CONTACT?
Sure thing! Shoot us an email at couchsurfing@socialimprints.com. Remember, for any questions about the Couchsurfing website or mobile apps, please write to us at Couchsurfing Support.